Refund and Returns Policy

Overview and Statutory Rights At Shop Base LLC

we want you to be 100% satisfied with your purchase.

• 30-Day Guarantee: We offer a 30-day return policy, which gives you 30 days after receiving your item to request a return or exchange.

• International Customer Rights (UK): As a US-based entity (Shop Base LLC) selling to the UK, we fully honor the UK Consumer Contracts Regulations. UK customers have a statutory right to cancel their order within 14 days of receiving their goods.

Return Shipping Costs

To be eligible for a return, your item must meet the following criteria:

• • In the same condition that you received it (unworn or unused).

  • With all original tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

Return Shipping Costs and Responsibility

• • For Defective or Incorrect Products: If the product is incorrect, damaged by the carrier, or defective in another way, Shop Base LLC will cover the full cost of return shipping. Please contact us to receive a prepaid return label.

  • For Customer Remorse (Change of Mind): If you purchased the wrong product, it does not fit, or you no longer want the item, the customer is responsible for the actual cost of return shipping.

  • International Return Notice: Please be aware that our return processing center is located in the United States. Returns from the UK will involve international shipping. We recommend using a trackable shipping service.

Returns Procedure & Fees

• • Step 1: To start a return, contact our support team at shopping@jellycatifr.it.com.

  • Step 2: Once your return is accepted, we will provide a Return Authorization and the specific address instructions. Items sent back without prior authorization will not be accepted.

  • Restocking Fee: We charge £0.00 restocking fees for all returned items.

Refunds and Processing Time

• • We will notify you once we have received and inspected your return.

  • If approved, you will be automatically refunded on your original payment method within 5-10 business days.

  • In compliance with UK law, all refunds will be processed no later than 14 days after we receive the returned goods.

• Contact & Business Information

  For any questions regarding our Refund and Returns Policy, please contact our official business office:

  • • Business Name: Shop Base LLC

    • Brand Name: Jellycatifr (Independent Retailer)

    • Phone: +1 (623) 282-1322

    • Email: shopping@jellycatifr.it.com

    • Registered Business Address: 15476 W Mauna Loa Ln, Surprise, AZ 85379, USA